As manager of information services at Billings Clinic, Justin Ott makes sure a vast array of computers, tablets, phones and other electronic devices work together.
From a practical standpoint, he reminds people at work that there is no purpose to acquiring technology unless it helps patients. “If they’re not providing value for our patients, why would we you have the technology?” he said.
Ott’s job keeps him busy. But he also manages to find time to volunteer at Tumbleweed Runaway Program and was named the organization’s volunteer of the year for 2013.
“I try to assist with their IT needs whenever I can, and they really appreciate it,” Ott said. “I make sure everything is working correctly, so the kids can come in and do school work if they need to.”
In addition, Billings Clinic donates its old computers to the agency.
Ott got his start with technology during high school in Reed Point. After attending May Technical College in Billings, he gave the district’s technology a boost.
“Remember the dial-up Internet? You thought it was slow, but just try sharing it across 30 users,” Ott said. “It was the next evolution at the time. They had never had anything like it before.”
A few years ago, Ott renewed his commitment to physical fitness largely so he could keep up with his son, who is now 4.
“If I could figure out how to can some of that energy, I’d be a rich man,” Ott said.
Describe how you got where you are in your work today: I was given opportunities and worked very diligently to make the most of those opportunities and provide the best possible service for my organization.
What’s the toughest challenge that you have faced in your business? To constantly strive for excellence in customer service and performance, while being innovative and creative, and always keeping our organization’s focus on the best patient experience.
What did you learn from that challenge? To keep setting the bar higher and higher — creative thinking, innovation and teamwork make anything possible.
What’s the best business advice you have received? Have empathy and be kind. Treat everyone with respect, as you never know what tomorrow brings.
Who gave you that advice? My high school principal.
Here’s what I’d like to do to improve my community: The programs at Tumbleweed assist our community’s youth and provide them opportunities that they might never receive. Sometimes that opportunity is all that is needed to change one’s life. I will continue to volunteer and support Tumbleweed’s positive youth development throughout my professional and personal career.
Aside from profit and loss, how do you measure success in your job? By the happiness and success of my department as a team and our overall impact in the organization’s success.
Which living person do you most admire? My dad.
What do you consider your greatest achievement? After my son, it would be getting my formal education while in my 30s.
I’m happiest when I’m… with my family.