Postal officials are asking for the public’s help in keeping mailboxes, steps and sidewalks clear of snow and ice so letter carriers are able to provide the safest, most efficient delivery service possible.

Postal customers are asked to help keep their letter carrier and neighborhood safe this winter through the following actions:

  • Clearing enough snow from curbside boxes to allow mail trucks to approach the box, deliver the mail and to drive away from the box without danger or the need for backing.
  • Clearing walkways of snow and ice and allowing enough traction to help prevent slips, trips and falls.
  • Keeping steps clear of ice and snow and in good repair to help prevent injury.
  • Keeping overhangs clear and free of snow and ice to avoid injury.


Residents who receive delivery to roadside mailboxes also must keep the approach to, and exit from, the mailbox clear of snow or any other obstacles, like trash cans and other vehicles. The carrier needs to get in, and then out, without leaving the vehicle or backing up.

Customers with questions or comments about their mail service may call 800-275-8777 or e-mail the Postal Service by clicking on “Contact Us” at the bottom of the Postal Service’s homepage at