Montana, Xerox resolve Medicaid contract problems

2014-07-23T13:23:00Z 2014-07-24T00:45:06Z Montana, Xerox resolve Medicaid contract problemsThe Associated Press The Associated Press
July 23, 2014 1:23 pm  • 

HELENA — State officials have resolved a contract issue with Xerox Corp. over developing a new computer program for Medicaid payments.

Montana Department of Health and Human Services Director Richard Opper sent a letter to Xerox on July 18 saying the company is no longer in breach of the $70 million state contract awarded in 2012.

“It has been a difficult process, but in the past month, we have been encouraged by the cooperation that Xerox has demonstrated,” Opper said in the letter.

His department has accepted a revised work plan, which if successfully executed, should create a system that lasts 20 years, he said.

The Medicaid Management and Information System to handle payments to thousands of Medicaid providers is supposed to replace a system that is more than 30 years old. The old system is unable to keep up with increasingly complex payment rules and parameters.

The state sent a letter to Xerox in June saying the company was in breach of contract because of missed project deadlines and unfulfilled contract obligations.

The new agreement will keep the project moving forward, Xerox spokeswoman Jennifer Wasmer said in an email.

“Xerox is committed to delivering the citizens of Montana a high-quality system that will enhance the processes related to health care services under the state’s Medicaid program, and we’re delighted to be back on track,” she said.

Opper said Montana is committed to working with Xerox on the new system, and officials will be vigilant in monitoring every task and deadline in the revised work plan.

“We passed a major hurdle when DPHHS and Xerox came to an agreement on a reworked plan,” Opper said in a statement. “We’re eager to see if this recent success translates into Xerox delivering a usable work product as they begin to execute the plan. Now, the real work begins. It’s up to Xerox.”

The federal government is picking up the tab on 90 percent of the project.

The state doesn’t have to pay Xerox until the program is finished and working, according to the contract. But if the project is abandoned, the federal government may seek a return of the money it has spent so far, which could be several million dollars.

Last year, Xerox successfully completed Medicaid software projects in Alaska and New Hampshire — although the one in New Hampshire was six years late.

Copyright 2014 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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