For over 21 years, Century 21 Hometown Brokers has been one of the most respected companies in Montana, and for the past nine years, Casey Miller has been right in the middle of it all.
Now, Miller, who has recently served as a supervising broker, is the newest partner in the company. “During my time here I've worked closely with Mark Dawson (the firm's founder) and the rest of the staff. I'm excited to take the next step,” Miller said.
Miller began her real estate career as an assistant and earned several promotions along the way. One of her main responsibilities is training new agents entering the business. She serves as a resource for agents and staff — it's fairly common to see a line of people gathering outside her door.
People are also reading…
“Our business, like a lot of things in life, is all about learning,” said Dawson, who started Hometown Brokers in 2001. “Casey is curious. She listens well. She's great at answering questions and helping agents solve problems. She simply does an incredible job serving, supporting and leading our agents, and she does a great job for her clients.”
When colleagues speak of Miller, adjectives that come up are cheerful, resourceful, approachable and accessible.
“Real estate can be cutthroat and competitive,” Miller said. “That's not what it feels like around here — we are like a family. It’s nice to work with people you can have fun with. It creates a culture that clients enjoy being around.”
Dawson adds, “The biggest factor in making Casey a partner is that she treats everyone with complete respect and kindness, which sadly, is more rare than it should be.”
The company has consistently been one of the top real estate companies in the state but is most known for having a top-notch training program. Over 20 current broker/owners of Billings real estate companies have received their training at Century 21 and worked at the office for several years. Dawson says the training has consistently improved since Miller took on that role and that her elevation to partner helps solidify the company's standing for the foreseeable future.
“Casey is about 15 years younger than me and does so well with that demographic," Dawson said. "I want to see this extended family continue to thrive well into the future, and Casey is key to that.”
Both Miller and Dawson are lifelong Montanans, and they agree that love of the state and community are important.
“Mark has been in real estate his whole adult life, and he's getting pretty old,” Miller said with a laugh. “He really understands every aspect — there is not a situation he has not run across, and that's good for all of us. We have so many highly experienced agents — it's so great to work with them and make sure we are all serving our clients well.”